Terms & Conditions
Welcome to Polam Nunchi, an online platform operated by Bhavishyati Enterprises Private Limited (“Company,” “we,” “our,” or “us”). By accessing, browsing, or purchasing from our website (www.polamnunchi.com), you agree to comply with and be bound by the following Terms & Conditions. Please read them carefully before using our services.
- Eligibility
Users must be 18 years or older to register or place an order.
By using our platform, you confirm that all information provided by you is accurate and complete.
- Products & Services
We offer certified organic food products, and in the future, organic clothing and beauty products.
Product images are for representation purposes; actual products may slightly differ.
All products are subject to availability. We reserve the right to discontinue or modify any item without prior notice.
- Orders & Payments
Orders can be placed through our secure website.
Prices listed are in INR and inclusive of applicable taxes unless otherwise specified.
We accept multiple modes of payment (UPI, debit/credit cards, net banking, wallets, COD where applicable).
Order confirmation will be sent via email/SMS upon successful payment.
- Shipping & Delivery
We deliver across India, subject to service availability.
Estimated delivery timelines will be provided at checkout; delays may occur due to unforeseen circumstances.
Risk of loss passes to you upon delivery.
- Returns, Refunds & Cancellations
Returns are accepted only for damaged, defective, or wrong products delivered.
Requests must be raised within 48 hours of delivery via email/support.
Refunds will be processed within 7–10 working days after inspection and approval.
Order cancellations are allowed before dispatch; once shipped, cancellations are not possible.
- User Responsibilities
Users must not misuse the platform by spreading false information, engaging in fraudulent transactions, or attempting unauthorized access.
Any violation may result in suspension or termination of account.
- Intellectual Property
All website content (text, images, logos, graphics, product descriptions) is the property of Bhavishyati Enterprises Pvt. Ltd.
Unauthorized use, reproduction, or distribution is prohibited.
- Limitation of Liability
While we ensure the authenticity and quality of our products, we are not liable for:
Allergic reactions or health issues caused due to individual sensitivities.
Delays in delivery due to courier/logistics partners.
Our liability is limited to the value of the product purchased.
- Governing Law
These Terms & Conditions shall be governed by the laws of India.
Any disputes shall be subject to the jurisdiction of Hyderabad courts only.
Privacy Policy
At Polam Nunchi, we value your trust and are committed to protecting your privacy. This policy outlines how we collect, use, and safeguard your personal information.
- Information We Collect
Personal details (name, contact number, email, address) provided during registration or checkout.
Payment information (processed securely through third-party gateways, we do not store sensitive card/bank data).
Browsing and usage data (cookies, IP address, device type) to improve user experience.
- How We Use Your Information
To process orders, payments, and deliveries.
To send updates, offers, and promotions (if opted-in).
To improve website functionality and customer service.
- Sharing of Information
We do not sell or rent your personal data to third parties.
Information may be shared with trusted service providers (courier, payment gateways, IT support) for order fulfillment.
We may disclose information if required by law or legal proceedings.
- Data Security
We use encryption, firewalls, and secure servers to protect your data.
However, no online platform can guarantee 100% security; users share information at their own risk.
- Cookies
Our site uses cookies to personalize your experience and track preferences.
You may disable cookies in your browser settings, but some features may not work correctly.
- User Rights
You may request to update or delete your personal information from our records by contacting customer support.
You may opt-out of marketing communications anytime.
